The Navien water heater might not exceed 120 degrees due to a preset temperature limit or a malfunction. Check the settings and consult the manual.
Navien water heaters are popular for their efficiency and reliability. Sometimes users face issues with the temperature not going above 120 degrees. This can be frustrating, especially during colder months. The problem often stems from preset temperature limits designed for safety.
Another possibility is a minor malfunction within the unit. Regular maintenance and correct settings are crucial for optimal performance. Always refer to the user manual for troubleshooting tips. If the issue persists, professional assistance may be required. Proper care ensures your Navien water heater provides consistent hot water.
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Common Issues
The thermostat might be set to a lower temperature. Check the thermostat settings on your water heater. Ensure it is set above 120 degrees. Sometimes the thermostat can get stuck or be faulty. If so, consider replacing it. A working thermostat ensures the water heater functions correctly.
A low water flow rate can prevent the heater from reaching 120 degrees. Ensure your water flow rate is sufficient. Check for any blockages in the pipes. Clean or replace clogged filters. A higher flow rate helps the heater perform better.

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Checking Temperature Settings
Locate the control panel on your Navien water heater. It is usually on the front of the unit. Press the power button to turn it on. The display will light up, showing current settings. Use the arrow buttons to navigate through the menu options. Find the temperature settings option.
Select the temperature settings option. Use the arrows to increase the temperature. Ensure it does not exceed safety limits. Confirm the new temperature setting. Save changes and exit the menu. Check if the new temperature is reflected on the display.
Inspecting The Thermostat
Check the thermostat settings on your Navien water heater. Ensure it is set to your desired temperature. Sometimes, the calibration may be off. You might need to adjust the settings to match the actual temperature. Use a thermometer to verify the water temperature. This ensures accurate readings.
If calibration doesn’t work, consider replacing the thermostat. Turn off the power before starting. Disconnect the wires connected to the thermostat. Remove the old thermostat carefully. Install the new thermostat in the same position. Reconnect the wires and turn the power back on. Test the water temperature again to ensure it is above 120 degrees.

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Examining Water Flow
Flow sensors can get blocked by debris. This blockage can restrict water flow. Blockages affect the heater’s performance. Check the flow sensor for debris and obstructions.
First, turn off the water supply. Remove the sensor from the heater. Use a soft brush to clean the sensor. Make sure all debris is gone. Reinstall the sensor and turn the water back on. Test the heater again.
Assessing Gas Supply
The gas valve controls the gas flow to your water heater. A faulty gas valve can restrict gas flow. This means the water heater won’t reach the desired temperature. Regular inspections can help identify gas valve issues early. Replace a faulty gas valve immediately to ensure proper functioning.
Gas pressure should be within the recommended range. Low gas pressure can cause the water heater to underperform. High gas pressure can damage the unit. Check the gas pressure regularly. Use a manometer for accurate readings. Adjust the pressure if it’s too high or too low. Consult a professional for complex adjustments.
Evaluating The Heat Exchanger
Evaluating the heat exchanger is essential if your Navien water heater won’t go above 120 degrees. Inspect for mineral buildup and ensure proper ventilation to maintain optimal performance.
Heat Exchanger Maintenance
Regular maintenance is crucial for the heat exchanger. Clean it every six months to ensure efficiency. Use a soft brush to remove any debris. Check for any blockages that might restrict water flow. Inspect the pipes for any signs of corrosion or leaks. Replacing damaged parts can help improve performance.
Signs Of Damage
Look for discoloration on the heat exchanger. This can indicate overheating. Listen for any unusual noises coming from the unit. Strange sounds might mean internal damage. A decrease in water temperature can be a sign. It often points to a failing heat exchanger. Leaks around the unit are also a red flag.
Reviewing Power Supply
Check all the wires connected to the water heater. Ensure no wires are loose or damaged. Loose wires can cause power issues. Inspect the outlet where the heater is plugged in. Make sure the outlet is working fine.
Locate the circuit breaker for the water heater. Flip the breaker off and then on again. This can reset the power supply. Ensure the breaker is not tripped. A tripped breaker means too much power has been used. If the breaker trips again, there might be a serious issue.

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Seeking Professional Help
A Navien water heater stuck at 120 degrees may need a technician. If the problem persists, it is best to call a professional. Issues like faulty sensors or wiring problems require expert attention. A technician can diagnose and fix these issues quickly. Fixing it yourself may void the warranty.
Always pick a certified technician for your Navien water heater. Check for credentials and experience in handling Navien models. Ask for references from past customers. Verify that the technician is licensed and insured. This ensures you get reliable and safe service.
Conclusion
Resolving your Navien water heater issue can bring comfort back to your home. Regular maintenance ensures optimal performance. Always consult the user manual for troubleshooting tips. If problems persist, contact a professional. Proper care will keep your water heater functioning efficiently and effectively.
Enjoy consistent hot water by staying proactive with maintenance.